Craftkit Technology Limited is a technology company based in the United Kingdom. This page explains what happens to any personal information we collect when you use this website.

What do we collect?
We collect personal information such as your name and email address when you use the contact form on our contact us page. We also use cookies to collect anonymised page usage information.

What happens to this information?
Your personal information will be used in order to provide a response to questions raised on our contact form. We take every step to secure your information and do not sell it to third parties.

Will you send me marketing?
If you sign up to our newsletter, we will contact you occasionally to inform you of relevant information or about products we believe could be relevant to you or your business.

Use of cookies
This website places small text files known as cookies on your device. In this case cookies are used to provide anonymised tracking data via Google analytics. This helps us to understand which pages are popular and how to improve our content.

If required cookies can be disabled in your web browser.

Links to other websites

Some pages on this website contain links to external websites of interest. Once you leave our website we cannot be responsible for the treatment of your personal information.

Checkout process
We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.
Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

Presently, we can request you make a payment to our bank account or we an send you a link to make a secure online payment. These payments are handled via Lloyds Cardnet but Craftkit are not given any card information from Lloyds Cardnet. This section will be updated when we begin accepting card payments via the website.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us in writing. In addition, we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our privacy policy
This privacy policy is regularly reviewed. Any updates will be placed on this page.

Updating…
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